Getting Your Summer Essentials to You

We offer free shipping on orders over $85. For orders under $85, we have three shipping plans to choose from:

  • Flat shipping: $7.99
  • Express shipping: $8.99
  • Next-day shipping: $12.99

Where Your Order Begins Its Journey

All purchases made through Oolok.com are processed and fulfilled through our global distribution network. Whether you have selected a pair of polarized sunglasses for your next road trip, a sleek mirrored lens for the beach, a classic one-piece swimsuit, or a bold bikini set, our team inspects each item for quality before it is carefully packed and sealed. Orders are typically prepared and handed to our carrier partners within 1 to 3 business days. During surges in demand, such as the lead-up to summer vacation season or the release of a new eyewear collection, processing may require up to 5 business days. You will be notified via email once your items have left our facility.

Transit Times Around the World

The speed at which your sunglasses or swimwear reaches you depends on your geographic location and the shipping method selected at checkout. Flat shipping offers reliable delivery within 7 to 15 business days. Express shipping prioritizes your parcel, typically arriving within 5 to 10 business days. Next-day shipping caters to urgent needs in supported areas, with delivery completed 1 to 2 business days after processing. These are projected timeframes, not contractual guarantees. Variables such as international customs procedures, regional observances, atmospheric disruptions, or logistical bottlenecks at the carrier level can influence actual arrival dates. We maintain active delivery routes to the United States, Canada, the United Kingdom, Australia, and numerous nations throughout Europe and Asia. Should your destination be absent from the checkout options, contact us at support@oolok.com and we will evaluate feasibility.

Monitoring Your Package

Transparency is central to our operations. Upon dispatch, you receive a confirmation email containing a unique tracking identifier and a direct link to follow your shipment’s progress. This allows you to observe your order as it travels across international borders to your local area. Please note that tracking data may not appear immediately; a window of 24 to 48 hours between departure and the first scan is standard practice in international logistics. If the tracking portal shows no activity after this interval, or if the provided number generates errors, alert us promptly and we will engage the carrier to trace your parcel.

When Deliveries Encounter Obstacles

Occasionally, shipments face challenges beyond our direct control. If your anticipated delivery date elapses without receipt, or if your package arrives with visible damage to the outer container, communicate with us within 7 days. We initiate dialogue with the shipping provider to determine the cause and pursue an appropriate remedy. Documentation is essential for damage claims; provide photographs capturing both the compromised packaging and the specific sunglasses or swimwear pieces affected. This visual evidence accelerates our assessment and enables us to offer replacement or reimbursement swiftly. Address accuracy is your responsibility as the purchaser. Confirm that street names, unit numbers, postal codes, and contact numbers are correct before finalizing your transaction. Post-purchase address modifications are only possible if your order remains unshipped within our warehouse. Email support@oolok.com immediately if corrections are needed. Parcels that rebound to us because of addressing errors, recipient refusal, or neglect of pickup notifications will incur a supplementary shipping charge for any subsequent dispatch attempt.

Receiving Your Order Safely

High-value shipments or those directed to addresses with elevated security concerns may necessitate a signature at the point of delivery. Absence at the time of attempted delivery results in a carrier-issued notice outlining alternative retrieval methods, such as rescheduling or depot collection. To circumvent potential inconvenience, consider directing your order to a location with consistent daytime presence, like a professional office or the residence of a dependable acquaintance. Input this alternative destination during the checkout process.

Governing Law

This Shipping Policy and any disputes arising from it shall be governed by and construed in accordance with the laws of Hong Kong, without regard to its conflict of law principles.